Shipping policy
At Martha Kleyn, we want your order to reach you quickly, safely and at no extra cost. This policy explains exactly how our shipping process works for all orders within Canada.
1. General Shipping Information
We currently deliver exclusively to addresses within Canada. We do not ship to other countries at this time.
2. Shipping Costs
Free shipping: we offer free tracked shipping on all orders, with no minimum purchase. All prices displayed on our website are final, and no additional charges will be requested on delivery.
3. Order Processing Time
Orders are processed within 1 to 3 business days (Monday to Friday, excluding Canadian public holidays). Orders placed before 4:00 pm (MT) begin processing the same business day; orders placed after this time begin processing the next business day.
4. Transit Time
Once dispatched, your parcel will arrive within 4 to 6 business days (Monday to Friday). All parcels are shipped with tracked services through our carrier partners: Canada Post, Purolator and UPS.
5. Total Delivery Time
Processing (1 to 3 business days) + Transit (4 to 6 business days) = Estimated total delivery of 5 to 9 business days.
6. Order Tracking
As soon as your order is dispatched, you will receive a confirmation email containing your tracking number. You can follow your parcel at any time through our Track Your Order page. Tracking information may take up to 24 hours to become active after dispatch.
7. Incorrect Address or Failed Delivery
Please make sure your delivery address is complete and correct before finalising your order. If you notice a mistake, contact us as soon as possible at info@marthakleyn.com and we will do our best to correct it before dispatch. If a parcel is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange a new delivery.
8. Lost or Delayed Parcels
If your parcel has not arrived within the estimated delivery window, please contact our support team. We will open an investigation with the carrier and, where a parcel is confirmed as lost, we will send a replacement or issue a full refund, at your choice.
9. Contact Information
Email: info@marthakleyn.com
Phone: +1 249 202 7917
Store name: Martha Kleyn
Business name: PRIME LIBERTY LLC
EIN: 98-1952165
Business Address: 2335 E Atlantic Blvd, Ste 200, Pompano Beach, FL 33062, United States
Warehouse Address: 4202 17 Ave SE, Calgary, AB T2A 0T2, Canada
Customer Service Hours:
Monday to Friday | 9:00 am to 5:00 pm (MT)
Saturday and Sunday | 11:00 am to 4:00 pm (MT)
We aim to respond to your inquiries within 24 hours.