Refund policy

At Martha Kleyn, your satisfaction comes first. That is why we offer a 30-day return guarantee on every order, with free return shipping for all customers in Canada.

1. Return Period

You have 30 days from the date you receive your order to request a return.

2. Return Conditions

To be eligible for a return, items must be unworn, unwashed and in their original condition, with all tags attached and in the original packaging. You will also need the proof of purchase. Items that show signs of use beyond trying them on may not qualify for a full refund.

3. Free Returns with Prepaid Label

Return shipping is free for all customers in Canada. Once your return is approved, we will email you a free prepaid return label, along with instructions on how and where to send your parcel. No restocking fees apply. Items sent back to us without first requesting a return cannot be accepted.

4. How to Request a Return

Step 1: Email us at info@marthakleyn.com with your order number and the reason for your return.
Step 2: Our team will reply within 24 hours on business days with your prepaid return label and instructions.
Step 3: Pack the item securely, attach the label and drop the parcel off at the indicated collection point.
Step 4: Once we receive and inspect the item, your refund is processed automatically.

5. Refunds

After we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be issued automatically to your original payment method within 7 days. Please remember that your bank or card issuer may take a few additional days to process and post the refund. If more than 10 business days have passed since we approved your return, contact us at info@marthakleyn.com.

6. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you received the wrong product, so that we can assess the issue and resolve it with a replacement or a full refund.

7. Exchanges

Exchanges are accepted under the conditions listed above. The fastest way to receive a different size or style is to return the item you have and, once the return is accepted, place a new order for the item you want.

8. Your Statutory Rights in Canada

In addition to our 30-day guarantee, nothing in this policy limits or excludes your statutory rights as a consumer under the consumer protection legislation of your province or territory of residence in Canada. Where those laws grant you additional rights or remedies, they apply alongside this policy.

9. Contact Information

Email: info@marthakleyn.com
Phone: +1 249 202 7917

Store name: Martha Kleyn
Business name: PRIME LIBERTY LLC
EIN: 98-1952165
Business Address: 2335 E Atlantic Blvd, Ste 200, Pompano Beach, FL 33062, United States
Warehouse Address: 4202 17 Ave SE, Calgary, AB T2A 0T2, Canada

Customer Service Hours:
Monday to Friday | 9:00 am to 5:00 pm (MT)
Saturday and Sunday | 11:00 am to 4:00 pm (MT)
We aim to respond to your inquiries within 24 hours.