
Frequently Asked Questions
Shipping & Delivery
How long does delivery take?
Our standard delivery across the United Kingdom takes 3–6 business days. We offer Free Tracked Shipping on all domestic orders.
How soon will my order be shipped?
Orders are typically processed and dispatched within 1–2 business days (Monday–Friday).
Can I track my parcel?
Yes. Once your order is dispatched, you will receive a tracking link via email to monitor your delivery in real-time.
Returns & Warranty
What is your return policy?
We provide a 30-day return window from the date you receive your order. Items must be in their original, unused condition.
Do you offer a warranty?
Absolutely. All Martha Kleyn items are backed by a 6-month quality warranty covering manufacturing defects.
How do I start a return?
Simply email us at info@marthakleyn.com with your order number, and our team will assist you.
Contact & Corporate
Customer Support
Email: info@marthakleyn.com
Phone: +44 20 7946 3010
Hours: Mon–Fri, 9 am – 6 pm (GMT) Registered Office Martha Kleyn
250 Oxford Street, London, W1D 1AN
United Kingdom
VAT/EIN: 164 4507 81
Phone: +44 20 7946 3010
Hours: Mon–Fri, 9 am – 6 pm (GMT) Registered Office Martha Kleyn
250 Oxford Street, London, W1D 1AN
United Kingdom
VAT/EIN: 164 4507 81